Tampa's Sykes Expands Virtual Call Center Model, Now Hiring

TAMPA - Tampa-based customer management and business process outsourcing firm, Sykes Enterprises, has announced its expansion of Sykes Home, a virtual call center model in which customer service professionals work out of their homes.

The Sykes home model is being used by several of its largest customers, including Fortune 500 companies in the technology, telecommunications and financial services sectors. Work-at-home professionals tend to be more experienced than is typical for the industry.

"Sykes Home offers our customers increased staffing flexibility, such as the ability to quickly ramp up during high-volume periods," said Dan Hernandez, SYKES' executive vice president of global strategy. "Meanwhile, the work-at-home model enables employees to avoid costly, frustrating commutes and adopt non-traditional schedules, such as split shifts, to meet their lifestyle needs."

According to the release, the virtual call center model allows Sykes to recruit talent across the country and hire people with specific backgrounds and subject-matter expertise.

The company says the virtual call center solution is ideal for stay-at-home moms and dads, who are able to earn a competitive wage without sacrificing their family responsibilities. Retirees are able to supplement their income. Disabled people and others who may find it difficult to travel to an office are able to earn a steady paycheck without leaving home.

Sykes is hiring in Florida and across the Southeast. Interested candidates may visit www.sykes.com/workathome to learn more and apply for a position.